Real-Time Messaging

Personalize each shopper’s website experience with messaging based on where they fall in the customer journey.  Did this customer abandon a cart on a previous visit?  Display the abandoned item.  Has this customer browsed your website multiple times without making a purchase?  Offer free shipping.  Is this a customer who hasn’t engaged with your brand in a long time?  Offer a discount on their next purchase.

You determine the rules for personalized messaging based on where each customer falls in the journey, optimizing both revenue and the customer experience.

Use a variety of lightbox shapes and sizes with optional minimize/maximize functionality, or choose to use Engagement Bars (see below). Lightbox placement options include floating center or anchored to the side or top. All lightboxes use API to ESP Integration.

Customer Acquisition

Acquire new customers and bring back the old with Sign-Up and Opt-Back lightboxes.

  • Email Sign-Up Lightbox: Automatically display a sign-up lightbox to website visitors not already on your master email list, triggering a Welcome email when they sign up.
  • Opt Back-in Lightbox: Automatically display an invitation to re-subscribe to website visitors who previously opted out of your subscriber list, triggering a Welcome Back email when they sign back up.

Our advanced email verification and inbox validation ensures email addresses are valid before accepting them.

Engagement Bars

Our versatile Engagement Bars remain visible as shoppers navigate your site, and can be minimized and maximized as desired. Display creative at the top, bottom or side of your web pages.

LiveContent™

Display real-time product recommendations and offers unique to each customer, determined instantaneously using a shopper’s past and current interests combined with browse and purchase data from shoppers with similar interests.

Minimal creative is needed because the content is dynamically populated.

Customized Browser Experiences

For the ultimate personalized website shopping experience, customize each visitor’s view of your website to their interests.  Does this shopper usually shop for men’s clothes?  Then the first thing seen can be men’s clothes.  Use your current site optimization and customization software to alter each user’s experience based on a vast array of data and insights available through the Consumer Insights Interaction Hub™.

 

Website Case Studies

 

“Thanks to 4Cite and its targeted lightboxes, we’ve realized over a 50% percent lift in our customer acquisition program and we plan to expand our lightbox with 4Cite beyond the welcome.”

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Andrew Sampson
Digital Marketing Mgr, Smith & Noble

“We’ve seen a 50% lift in the number of new email subscribers each week due to the 4Cite lightbox. 4Cite has been able to re-engage and resubscribe a significant number of individuals that are unsubscribed in our email database. This re-engagement of inactive emails amounts to almost 10% of our total email address acquisition per week.”

Website Magazine Article
Website Magazine

“From initiating new relationships to reengaging customers who are less active, 4Cite’s triggered lightbox service sends highly segmented, highly personalized messages to new and existing customers as they shop.”

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Kaylie Bruno
Email Marketing Specialist, Annie Selke

“Avenue also relies on 4Cite’s triggered lightbox service to send highly segmented, highly personalized messages to new and existing customers while they are on the website.”

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Joe Kassa
CMO, Avenue

“4Cite helps Exit5 connect with potential customers by utilizing real-time messaging that enables the dealership to become part of the research process while shoppers are online and their Engagement bars and lightboxes nurture leads.”

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Patrick Lyga
General Manager, Exit5

“4Cite’s Customer Acquisition program automatically displays a Sign-Up lightbox to website visitors who are not already on Title Nine’s email list, triggering a Welcome email campaign when they sign up. Advanced email verification and inbox validation measures ensure that email addresses are valid before accepting them.”

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Will Kuehn
Director of Data Analytics, Title Nine